Refund policy
Return & Refund Policy
Standard returns
We accept eligible standard returns requested within 7 days of delivery.
To request a return, contact trudieaverett@gmail.com before sending anything back. Please include your order number and the reason for your request.
For standard returns, artwork must be returned in the same condition in which it was received, securely packaged, and with any included documentation. Please keep your proof of purchase.
If your return is approved, we’ll provide a return shipping label and instructions for sending the item back. Items returned without prior approval may not be accepted.
Returns should be sent to:
Trudie Averett
Postnet Unit 202
Private Bag X1288
Potchefstroom, 2520
South Africa
Damaged, defective, or incorrect items
Please inspect your order when it arrives and contact us immediately at trudieaverett@gmail.com if your item is damaged, defective, or incorrect. We’ll assess the issue and work with you on an appropriate resolution.
Items that cannot be returned
We generally do not accept returns for:
- Commissioned or personalised artwork
- Sale items
- Gift cards
These exclusions don’t limit any rights you may have under applicable consumer law.
Exchanges
We don’t offer direct exchanges. The fastest way to receive a different item is to return the original item, where eligible, and place a new order separately.
European Union 14-day withdrawal period
If your order is being shipped to the European Union, you may cancel or return it within 14 days of delivery without giving a reason.
This statutory right is separate from our standard 7-day return policy. You may handle the artwork as reasonably necessary to inspect it. If it is handled beyond what is necessary for inspection, any reduction in value may be deducted where permitted by law.
To exercise this right, contact trudieaverett@gmail.com within the 14-day period. We’ll then provide return instructions. EU returns and refunds will be handled in accordance with applicable law.
Refunds
Once we receive and inspect your return, we’ll confirm whether the refund has been approved.
For approved standard returns, we’ll issue the refund to your original payment method within 10 business days. Your bank or payment provider may take additional time to process it.
If your refund has been approved and more than 15 business days have passed, contact trudieaverett@gmail.com.