Frequently asked questions
About the Artwork
Are your artworks originals or prints? All works listed in the shop are original, one-of-a-kind pieces unless stated otherwise. Each artwork is hand-created and will not be reproduced.
What mediums do you work with? Trudie works primarily in mixed media, incorporating various materials and techniques developed over more than 30 years of artistic practice.
Can I commission a custom artwork? Yes, commissions are considered on a case-by-case basis.
Ordering & Payment
How do I purchase an artwork? Simply add the artwork to your cart and proceed to checkout. Payment is processed securely through our online store.
What payment methods do you accept? We accept all major credit and debit cards. Available payment options are displayed at checkout.
Shipping
Do you ship internationally? Yes, we ship worldwide. International shipping rates and delivery times are calculated at checkout.
How is the artwork packaged? All artworks are carefully packaged to ensure they arrive safely. You will receive a tracking number once your order has been dispatched.
How long does delivery take? South African orders are delivered within 3–10 business days (up to 21 days during sale periods). International delivery times vary by destination.
Scale & Room Planning
How do I know if an artwork will work in my space? Before purchasing, measure your available wall space (width × height) and compare it against the artwork dimensions listed on each product page — both centimetres and inches are provided. As a general guide, allow a viewing distance of at least 1.5× the longest dimension of the work for a comfortable sightline.
Could the colours look different in my home than on screen? Yes. Screen calibration and ambient light temperature — warm incandescent versus cool daylight — both affect perceived colour. We recommend viewing the artwork images in a well-lit environment and, if possible, printing a scaled reference sheet at the correct dimensions to check proportion in your space before purchasing.
What if the scale or lighting in my home does not work once the artwork arrives? Our standard 7-day return policy applies. If the work is not right for your space upon delivery, please contact us within 7 days of receipt. See our full Refund Policy for conditions and next steps.
Returns & Refunds
What is your return policy? We offer a 7-day return policy. If you are unhappy with your purchase, please contact us within 7 days of receiving your order. See our full
What if my artwork arrives damaged? Please inspect your order on arrival and contact us immediately at trudieaverett@gmail.com with photos of the damage so we can resolve it promptly.
Contact
How can I get in touch? Email us at trudieaverett@gmail.com or call 078 418 8926. We'd love to hear from you.